Mediation workshops

The Healthcare Mediation Unit (HMU) conducts conflict resolution workshops for doctors, nurses, and other healthcare workers from various public and private healthcare institutions who have to deal with conflict as part of their work. 

Our interactive workshops are designed to provide participants the chance to role-play scenarios that are based on real-life cases.

Through these workshops, participants will learn negotiation and mediation principles, techniques, and skills to help them manage, de-escalate, and resolve conflicts and disputes that occur during the course of their work. They will learn to find pragmatic solutions and maintain relationships.​ 
 
For more information and to register for a workshop, please contact the Healthcare Mediation Unit at +65 6622 3755 or email us at mediate@mohh.com.sg.

Conflict Prevention for Healthcare Staff

• Registration fee*: $275.00 (before GST)
• Who should attend: Junior frontline and nursing staff who have approximately less than 3 years of experience​.

Conflict De-escalation for Healthcare Professionals

• Registration fee*: $550.00 (before GST) 
• Who should attend: Doctors, nurses, clinical service officers, quality service officers and medical social workers at junior and middle-management levels. Other frontline officers looking to improve their conflict management skills will also benefit from this workshop.

Conflict Management for Healthcare Leaders

• Registration fee*: $660.00 (before GST) 
• Who should attend: Senior consultants, managers, department heads and leaders of institutions who are likely to be involved in the decision to mediate, the mediation process (represent their institutions at mediation sessions or family conferences) and are empowered to negotiate terms of settlement.

*Doctors and dentists employed by MOHH or any of the public healthcare institutions under the MOHH group will be funded by the Health and Medical Practice Insurance Pte Ltd (subject to the availability of funding). 
 
Participants or their institutions will have to bear the full registration fees in the event of a no-show, or if they are unable to fulfil a total of 14 contact hours.​

Workshops can be designed to meet the specific training requirements of your institution and staff. 

Please contact the Healthcare Mediation Unit at +65 6622 3755 or email us at mediate@mohh.com.sg to find out more. ​

Through the Healthcare Mediation Scheme (HMS), HMU also offers mediation services for disputes between patients/next-of-kin and healthcare institutions in Singapore. Such disputes may revolve around service quality, patient care, and medical management. 
 
You can find more information about the HMS and our mediation services here.